Privacy Policy

This Privacy Policy describes how TurboMade (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from turbomade.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). 

1) Personal information we collect

We collect personal information in two main ways: information you provide to us, and information collected automatically.

Information you provide may include your name, email address, phone number, billing and shipping address, and order details. If you contact us, we also collect the information you share in your messages.

Information collected automatically when you browse the Site may include your IP address, browser type, time zone, device identifiers, and activity on the Site such as pages viewed, time spent, and interactions. This information is typically collected using cookies and similar technologies.

2) How we use your personal information

We use your personal information to provide and operate the Services, including processing orders and payments, shipping, returns, and customer support. We also use personal information to communicate with you about your order, send transactional messages (like order confirmations and shipping updates), detect and prevent fraud or security issues, and improve our Site and Services through analytics and performance measurement.

If you opt in, we also use your email address to send marketing emails such as updates, offers, and product announcements.

3) How we share your personal information

We share personal information only as needed to run our business and provide the Services.

We use Shopify to power our online store, which means Shopify processes personal information in order to host the Site, enable checkout, and manage orders.

We share information with payment processors to process transactions. We do not store full payment card details.

We share information with shipping and logistics providers to deliver your order and provide tracking.

We may share information with email marketing providers in order to send marketing emails to customers who have opted in.

We may share information with analytics providers to understand Site performance and how customers use the Site.

We may also disclose personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights and the safety of our customers.

4) Email marketing

If you subscribe to our email list, we may send you marketing emails. You can unsubscribe at any time by clicking the unsubscribe link in any email.

If you unsubscribe from marketing, we may still send important transactional messages such as order confirmations, shipping updates, and customer support replies.

5) Cookies and similar technologies

We use cookies and similar technologies to run and secure the Site, remember preferences, and understand how visitors use the Site. You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not work properly. For more details, please see our Cookie Policy.

6) International customers and cross-border transfers

Because we use service providers (including Shopify) that may process data in other countries, your personal information may be transferred to, stored in, or processed in jurisdictions outside of your country of residence. These jurisdictions may have different data protection laws. We take reasonable steps to ensure personal information is protected when handled by our service providers.

7) Data retention

We keep personal information only as long as necessary to fulfill orders, provide customer support, maintain business records, meet legal and tax obligations, and resolve disputes. When we no longer need personal information, we delete it or anonymize it.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no security measures are perfect, and we cannot guarantee absolute security.

9) Your rights and choices

Depending on where you live, you may have rights to access the personal information we hold about you, request corrections, request deletion (subject to legal and record-keeping requirements), and withdraw consent where processing is based on consent (for example, marketing emails). To make a request, contact us using the details below. We may need to verify your identity before completing a request.

10) Children’s privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. When we post changes, we will update the “Last updated” date at the top of this page.

12) Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

TurboMade
Email: support@turbomade.com